No Refunds, Exchanges or Returns will be offered on any fish, corals, inverts, live rock or live sand unless the item falls underneath our livestock guarantee.
No liquids, additives, chemicals, supplements, or light bulbs may be returned or exchanged.
To be eligible for a return all aquarium supplies & equipment must be un-opened and in re-sellable condition. These items are subject to a 15% restocking fee.
No returns or exchanges will be accepted after 30 days from the order date. If you are in need of warranty service, please contact us and we will provide you to contact information for the manufacturer.
All drygood returns require a return merchandise authorization number (RMA number), which can be obtained by contacting us by phone or email.
All livestock credits are as outlined here http://www.yourreef.com/acclimation-and-live-arrival-guarantee.html
Return shipping is the sole responsibility of the customer. Your Reef Aquarium, Inc. is not obligated or responsible for any of the shipping costs of your return order.
For any damaged, defective or incorrect merchandise received please notify us immediately so we can arrange the return of the merchandise. We can then promptly ship a replacement item to you at our expense.
You may cancel your order within 24 hours after the order has been placed/received, as long as your package has not already shipped.