Your Reef Aquarium Supply Arrive Alive Guarantee

Arrive Alive Guarantee

We pride ourselves in selecting and shipping only the healthiest animals available. All
live orders are double or triple bagged and then carefully packed in Styrofoam boxes
along with heat packs depending on current weather conditions. We then ship all
live items overnight to assure they arrive safely at your door. Never the less things
can go wrong while in transit. That is why we offer our Arrive Alive Guarantee. In
order to insure that your new animals arrive healthy and stay that way it is critical and
required that you follow our detailed acclimation procedure! We cannot stress
enough the importance of following our acclimation procedure. We have found it to
be the single most important step in insuring that your new animals survive the
transition into there new environment. Most deaths can be attributed to rushing this
procedure and introducing your new arrivals to your tank to quickly. As long as you
follow our acclimation procedure and your water quality is within the guidelines set
below we will credit your next order for the amount of any livestock lost.

Arrive Alive Guarantee: Terms and Conditions.

The following Terms and Conditions must be met in order to qualify for our guarantee:

1. You must be home to accept the package at the time of delivery or the guarantee is
void. We have been asked on numerous occasions if it is alright to have the package
delivered to a work address. As long as your work says its OK and as long as you can
go straight home to acclimate your new items we do not see a problem with it. Also,
please remember to provide us with the name of your work, it address including any
building or sweet number. Without this information Fed ex will be unable to make the
delivery thereby voiding our guarantee.

2. Again we have found proper acclimation to be the single most important step in
insuring that your new animals survive the transition into there new environment.
Most deaths can be attributed to rushing this procedure and introducing your new
arrivals to your tank to quickly. Follow this procedure even if an item look to be dead
or dieing. Often they are just severely stressed and will recover if acclimated
correctly).

3. If you are not home to receive the delivery or if a delivery is refused for any
reason, you will be held liable for the full cost of the invoice plus return freight
charges.

4. Proper water conditions are crucial. They must be as follows: Ammonia: 0 ppm,
Nitrites: 0 ppm, Nitrates: 0 to 20 ppm, pH: 8.0 to 8.4 and specific gravity: 1.022 -
1.026. A sample will be required along with the returned specimen.

5. If you have a loss you must notify us within 2 hours of delivery! We will ask that
you return the specimen along with a water sample. As long as your water is within
the guidelines we will credit your next order for the amount of your loss. Per
Yourreef's discretion we may also ask for a photograph of the deceased item. We
have found that in some instanced that makes more sense than having you ship the
item back to us.

Acclimation Procedure

Follow this procedure even if an item look to be dead or dying. Often they are just
severely stressed and will recover if acclimated correctly.

1. Turn off all Aquarium lights and dim any bright lights in your fish room. (After
being in the dark box during shipping, any strong sudden light can add to the animals
stress).

2. Cut the top off the newly acquired animals bag and place it in a plastic bucket next
to the aquarium you will be putting it in to. (Although not required we do
recommend using a quarantine tank for new fish for the first two to three weeks.
Quarantining new fish will help to eliminate the possibility of introducing new
parasites and diseases into your display tank. It also allows you to easily treat sick fish
without the need to catch and move them to a different tank. Not to mention it gives
newly acquired fish a chance to regain their strength before being introduced into
your main display tank).

3. Using a small plastic air line set a drip line from the aquarium to the bucket. Set a
siphon and use either a valve or tie a knot in the tubing to set a steady drip rate. Let
the animal adjust to the new water over a period of two hours. If the bucket is filling
to fast either slow the drip or remove a few cup of water from the bucket as needed.
(do not pour the water from the bucket back into your aquarium! Throw it out!)
While acclimating keep a close eye on the temperature of the water in the bucket.
Make sure it closely matches the water in the aquarium where the animal is to be
placed.
4. When the acclimation time is up carefully remove the animal from the bucket and
place it in the aquarium. Remember to keep the aquarium lights off for at least 4
hours to allow the item some time to get acclimated to its new home. Make sure to
throw out the left over water in the bucket. Do not re-use it.

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live orders over $199